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Frequently Asked Questions about

1. Can you tell me more about

We manufacture exceptionally reliable sealed lead-acid batteries that are rechargeable, maintenance free and non-spillable. Our batteries are used in uninterruptible power supply (UPS) systems, alarm systems, fire panels, emergency lighting systems, e-bikes & much more. We have batteries for all makes and models of UPSs.

2. Can you help me figure out which replacement battery I need?

Absolutely. Email us a picture of your battery and we'll find the right replacement.

3. Where do you ship from?

We ship from warehouses located across the United States. We'll ship from the warehouse closest to you so you get the best shipping rates.

4. How can I check on the status of my order?

Log in to your account. Click My Orders which will show your order history, order status and tracking information after the order has shipped.

5. What are your hours of operation?

You can reach us by phone in the office Monday through Friday 9:00 AM to 6:00 PM at 888-755-7718. We do our best to make sure we have emails answered 24 hours a day, so feel free to email us anytime. Our website is open 24 hours a day, 7 days a week.

6. How do you ship products?

We carefully pack all items to make sure nothing gets damaged in shipping.

7. How do I contact you for help?

You can call us toll free at 1-888-755-7718 or email us and our customer service team will be happy to help you. We will help you find the right battery for your needs!

8. How do I return an item?
We're here to help and make returns easy. Please send us an email or call us at 888-755-7718 to initiate a return. You can also check out our Return Policy here.